qed
Shop Opened On Feb 03, 2025Shop description
QED - Quick Efficient Delivery - Shop Policy & Details
Welcome to QED! We're your online supermarket, delivering groceries and home essentials directly to your door.
Privacy:
* Customer data is used solely for order fulfilment and customer service.
* We do not share your data with third parties, except for necessary access by our current platform provider, which hosts our store, for effective management.
Customer Service:
* For queries or more details, you can contact us at +260 978 210 494 or +260 777 058 969 or email us at efficienteasydelivery@gmail.com.
* You may also use the comment section on our website for any questions or requests regarding items not listed.
* We will notify you of any issues related to your order via the contact details you provide.
Payment policy
- Payment is accepted via Mobile Money (Airtel and MTN) upon delivery. Once cash on delivery option is available, you will be alerted
Delivery policy
- All orders are placed online for delivery only.
- We offer free delivery using our own courier service and, occasionally, Yango.
- Current delivery windows are: 12:00 PM - 13:00 PM and 5:00 PM - 6:00 PM.
- Upon receiving your order, we will send an SMS and/or call to confirm order details and notify you when your delivery is en route.
- Items not listed in our catalog can be requested via the comment section.
Refund policy
- Returns are accepted for damaged items, expired goods, or items not ordered within 2 hours after delivery.
- Return costs may be borne by the customer, except in cases of QED's error.
