Terms & Conditions

Welcome to Okra Mall

Welcome to Okra Mall, a multi-vendor eCommerce marketplace. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

1. Introduction

Okra Mall is an online marketplace that allows vendors to create stores and sell their products to customers. The terms "we," "us," and "our" refer to Okra Mall. The term "you" refers to the user or viewer of our website.

2. Eligibility

To use Okra Mall, you must be at least 18 years old or have the permission of a parent or guardian. By using our services, you represent and warrant that you have the right, authority, and capacity to enter into these terms.

3. Vendor Accounts

Registration: Vendors must create an account to sell on Okra Mall. Accurate and complete information must be provided during registration.
Responsibility: Vendors are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
Compliance: Vendors must comply with all applicable laws and regulations and agree not to list any prohibited items.

4. Customer Accounts

Registration: Customers may create an account to make purchases, track orders, and receive updates.
Responsibility: Customers are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

5. Listings and Products

Accuracy: Vendors must ensure that all listings are accurate, complete, and not misleading.
Prohibited Items: Vendors are prohibited from listing items that are illegal, unsafe, or otherwise prohibited by Okra Mall.
Ownership: Vendors must have the legal right to sell the items they list on Okra Mall.

6. Transactions

Payment: All transactions on Okra Mall are processed through secure payment gateways. Customers agree to provide accurate payment information.
Shipping: Vendors are responsible for shipping the products to customers within the specified time frame.
Returns and Refunds: Vendors must clearly state their return and refund policies. Customers have the right to return products in accordance with these policies.

7. Intellectual Property

Ownership: All content on Okra Mall, including text, graphics, logos, images, and software, is the property of Okra Mall or its content suppliers and protected by intellectual property laws.
Use: You may not use any content from Okra Mall without prior written permission.

8. User Conduct

Prohibited Activities: Users are prohibited from engaging in any activity that interferes with or disrupts the operation of Okra Mall, including hacking, spamming, or uploading malicious content.
Reviews: Users may leave reviews for products and vendors, but must not post false, misleading, or defamatory content.

9. Limitation of Liability

Okra Mall is not liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our services. We do not guarantee the quality, safety, or legality of items sold on our platform.

10. Indemnification

You agree to indemnify and hold Okra Mall and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these terms, your use of our services, or your violation of any law or the rights of a third party.

11. Termination

We reserve the right to terminate or suspend your account and access to Okra Mall at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users of our platform.

12. Changes to Terms

Okra Mall reserves the right to modify these terms and conditions at any time. We will notify you of any changes by posting the new terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Okra Mall operates, without regard to its conflict of law principles.