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Data Deletion Policy

Introduction

At Okramall, we respect your privacy and are committed to protecting your personal data. This Data Deletion Policy explains how you can request the deletion of your data and the steps we take to ensure your data is removed from our systems.

Requesting Data Deletion

You have the right to request the deletion of your personal data that we hold. You can request data deletion by contacting our support team at contact@okramall.com with the subject line "Data Deletion Request". Please include the following information in your request:

Your full name
Email address associated with your account
A clear statement that you want your data to be deleted

Data Deletion Process

Once we receive your data deletion request, we will take the following steps:

Verification: We will verify your identity to ensure that the request is legitimate. This may involve asking for additional information or documentation.
Review: We will review your request to determine if there are any legal or contractual obligations that require us to retain certain data.
Deletion: If no such obligations exist, we will proceed to delete your data from our active databases. This includes removing your personal information from our records and ceasing any further processing of your data.
Confirmation: We will send you a confirmation email once your data has been successfully deleted.

Data Retention Exceptions

There are certain circumstances where we may be required to retain your data despite your request for deletion. These include:

Compliance with legal obligations
Resolution of disputes
Enforcement of our agreements

In such cases, we will only retain the minimum amount of data necessary to fulfill these obligations.

Third-Party Services

If your data has been shared with third-party service providers, we will take reasonable steps to ensure that they also delete your data. However, we cannot guarantee that all third parties will comply with our request.

Changes to This Policy

We may update this Data Deletion Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.